CX Operations Series: eCommerce Edition
- Why I Hire Customer Service Teams from Hospitality & Temp Agencies
- How to Train Temps Like They're Permanent Hires
- Why Your Knowledge Base Sucks (And How to Fix It in a Weekend)
- Helpdesk Migration Playbook: How I Cut Resolution Time by 15%
CX is more than just your Customer Service/Support department—here are some experiences tuning up operations from the Service/Support side.