About Me
Hi, I'm Aliza, a NYC based Customer Experience professional.
And this is my website to keep things, aka, BIFT: Before I Forget That
Everything that I do is rooted in a passion for ensuring frictionless user experiences, and I have been able to deliver quality work as a telecommmuter, well before 'remote work' became the label.
For the trades, I have experience as office staff in the HVAC and pest control industries.
That's the tl;dr about my professsional background!
My personal background is as complicated as the city I call home.
Growing up, I was always the new kid. We moved at least once a year, and that constant change taught me how to talk to strangers, adapt to new environments, and find common ground in unexpected places.
Basically, I’ve spent my life navigating the intersections of culture, identity, and community.
That’s given me a wide perspective on how to connect with people from all walks of life —- whether I’m working a contract as a consultant, volunteering in big NYC communities, or helping my elderly Russian-speaking neighbor untangle documents for social services.
Professionally, I bring that same neighborly, problem-solving energy to my professional work, be it for a corporation with millions of customers or a small business that needs custom solutions.
I’m passionate about using data to uncover insights that drive smart, effective decisions—but what really sets me apart is my ability to see the human side of the numbers.
Skills
- Customer Support & Troubleshooting
- Coaching & Team Leadership
- Process Documentation & Training
- Manual QA Testing
Projects
EFL Flashcard Deck
To assist the ELLs (English Language Learners) in my life, I designed and developed a super basic flashcard deck to drill down on 40-frequently used verbs in the English language.
A Database of Pesticides
This project was born out of having tradesmen in my life who need assistance in reporting their use of pesticides.