Customer Experience Solutions That Deliver Measurable Results
WIP for a streamlined reporting system for licensed pest control companies to submit mandatory NY State pesticide usage data, replacing paper forms with an accessible digital solution.
View Project DetailsHow analyzing 4,000+ helpdesk tickets uncovered $200K in recoverable revenue by addressing exact pain points customers complained about most frequently.
Read the Case StudyA custom-built testing framework that reduced manual QA time by 40% while improving test coverage for critical customer workflows.
See Technical DetailsOverhauled training program for customer service reps that reduced ramp time by 30% while improving first-call resolution rates by 22%.
Learn the Methodology